Amending a booking
If you wish to make any changes to your confirmed booking, a fee of ISK 1400 will apply for each change you make. Where changes involve moving from a higher priced ticket to a lower priced ticket, the difference will not be refunded. To amend a booking, please send us a request via email at contact@bluelagoon.com and reference your original booking confirmation number. You cannot change the date or time of a booking after the originally selected date/time has passed.
Cancellations
All cancellations must be presented to Blue Lagoon in written, via e-mail, to the address contact@bluelagoon.com. Blue Lagoon Iceland will always keep 10% of the total booking amount, regardless of the time of cancellation. Otherwise, cancellation charges are as follows (days of notice are based on date/time of arrival):
- If you cancel with more than 3 days notice: 90% is refunded
- If you cancel with 1-3 days (24-72 hours) notice: 50% is refunded
- If you cancel with less than 24 hours notice: No refund is made