If you have made your reservation via our online booking system, we recommend using the online “Modify or Cancel a Reservation” feature.
All other cancellations or changes must be communicated in writing and sent to email@example.com.
A) Individual reservations
To avoid penalty, cancellations or changes must be made by 6:00 p.m., local time, 14 days prior to arrival. Cancellations or changes received within 14 days of check-in are non-refundable. The same applies to no-shows.
For bookings of 4 rooms or more, group conditions apply.
B) Group reservations
For bookings of 4 rooms or more, cancellations or changes must be made at least 60 days prior to arrival. Cancellations or changes made within 60 days of arrival are subject to full charge.
Please see our full terms and conditions here: https://www.bluelagoon.com/legal/silica-hotel-terms-and-conditions